Before delivery
Changed your mind after paying but before your pictures are delivered? Ask us and we’ll cancel the order and refund it in full.
Digital pictures
While your order is in review, you can have any picture you bought redrawn once, free, from your order page.
If a delivered picture isn’t a fair likeness of your child, or the file is damaged, tell us within 14 days of delivery and we’ll refund that picture. We delete your child’s photo when we deliver, so a delivered picture can’t be redrawn.
Framed prints
Each frame is made to order, so we can’t take it back for a change of mind. If it arrives damaged or faulty, send us a photo within 14 days of delivery and we’ll replace it or refund it.
How to ask
To ask for a refund, reply to the email address on your PayPal receipt with your order link and a short note. Refunds go back to the original payment method through PayPal, usually within 5 to 10 business days.